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Finance Autopay Policy  

Tukwila Finance Department Utility Customer Policy & Procedure Agreement for Automatic Bank Payment Program

A customer who would like to take part in the City of Tukwila's Automatic Bank Payment Program agrees to the following terms and conditions:

  • The customer's utility account must be current -- with no past due balance -- for it to be included in the Automatic Bank Payment Program.
  • Until the utility bill tates "Auto Pay" in the "Amount Due" section of the bill, the customer is responsible for payment by check; this may take up to two months to process. Please be patient. Once you see "Auto Pay" in the "Amount Due" section then you know that auto pay has become effective with that month's billing.
  • Funds will be withdrawn from the customer's bank account on the utility bill's due date. The amount withdrawn will be the amount due shown on the utility billing statement.
  • A utility billing statement will be mailed for each payment that is due. It is the customer's responsibility to review each utility statement for accuracy. The customer must inform a customer service representative at (206) 433-1849 of any changes prior to the billing statement's due date.
  • If the customer has a high bill complaint or other discrepancy, Automatic Bill Payment will continue. A bill correction will create an adjustment, which will be reflected on a future bill.
  • To cancel participation in the Automatic Bank Payment Program, the customer must submit written notification to the utility. The customer understands that cancellation requests may take several dates to implement. Authorized withdrawals from the bank may occur prior to cancellation of the Automatic Bank Payment Program. The notification must include the utility account numbers that the customer would like to cancel. Notification should be sent to Finance, City of Tukwila, 6200 Southcenter Blvd, Tukwila WA 98188.
  • Closing bills will be sent to the customer for payment. Funds will not be automatically withdrawn for payment of closing bills.
  • A new application for the Automatic Bank Payment Program must be filed whenever the customer makes a change in utility service or a change in their bank account information.
  • The City of Tukwila imposes a handling fee for any unpaid items returned from the bank. Two unpaid items returned from the customer's bank is cause for removal from the City's Automatic Bank Payment Program.

If you agree to the above terms and conditions, follow the link below to print a copy of the autopay form.

♦ View or print the Authorization Agreement for Automatic Payments (Utility Bills)

 

Contact Information:

Tukwila Finance Dept.
6200 Southcenter Blvd.
Tukwila, WA 98188

Phone: 206 433-1835
Fax: 206 433-1833
Hours: 8:30 a.m.-5:00 p.m.
Monday-Friday

Email the Finance Dept.