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CodeRED - Emergency Notification System  

Click here to register for CodeRED.


The City of Tukwila uses an automated phone notification system for use during emergencies, which allows city officials the ability to deliver urgent pre-recorded emergency telephone messages to targeted areas or to the entire city at a rate of up to 60,000 calls per hour. Called CodeRED, this high-speed telephone emergency notification service can be used in the event of severe weather, hazardous materials spills, floods or other emergencies that can affect people's safety or health. To better familiarize you with CodeRED, we've added a list of frequently asked questions below.

While CodeRED begins with an existing database of telephone numbers, no one should automatically assume his or her phone number is included. The following individuals are invited to add their information to the database.

  • All businesses
  • Residents with unlisted phone numbers
  • Residents who have changed their phone number or address within the last year
  • Residents who use a cellular phone as their primary phone
  • Residents who have recently moved, but kept the same listed or unlisted phone number
  • Residents who wish to receive text and/or email messages in addition to telephone calls
  • Residents who receive their phone service over the internet

To register information, use the Tukwila CodeRED registration page. Users may enter multiple contact numbers and also have the ability to request messaging via text and/or e-mail.

CodeRED also offers a mobile alert app which can be downloaded from the CodeRED website.

     

Frequently Asked Questions

What if I already registered for the old system?
If your number is a published land line it will be in the system. If not, we encourage you to sign up again using the CodeRED registration page.


What is CodeRED and why is it important to me?
CodeRED is an emergency notification service that allows emergency officials to notify residents and businesses by telephone, cell phone, text message, email and social media regarding time-sensitive general and emergency notifications. Only authorized officials have access to the CodeRED system.


When will CodeRED be used?
Any message regarding the safety, property or welfare of the community will be disseminated using the CodeRED system. These may include AMBER alerts, notifications of hazardous traffic or road conditions, boil water advisories or evacuation notices.


Does the CodeRED system already have my telephone number, or do I need to sign up to receive CodeRED notifications?
The CodeRed database contains information received from public databases, including regional phonebooks. However, no resident should assume that their information is in the system.


I have a business located in Tukwila. Can I arrange to have CodeRED contact my business?
Yes. Fill out the CodeRed registration form but be sure to select the "This address is business" option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and the calls will not be delivered. Businesses should register their main number and then establish an internal procedure for distributing the CodeRED message to their workforce.


What if I want to register additional numbers for my address?
After you submit the initial registration form, you may start the registration process again and submit more numbers for the same address.


Is my personal information protected?
CodeRED is a service of Emergency Communications Network which takes security and privacy concerns very seriously. They will not sell, trade, lease or loan any data citizen supplied data to third parties.


How will I recognize a CodeRED message?
A CodeRED Emergency message will have a caller ID of 866-419-5000. A CodeRED General message will have a caller ID 855-969-4636. We suggest you program both numbers in your cell phone as a "new contact" and use "CodeRED Emergency" and "CodeRED General" as the contact name. If you need to replay the emergency notification message again, simply dial the number and you will be able to hear the message again.


What should I do if I receive a CodeRED message?
Listen carefully to the entire message. You will have the option to repeat the message by pressing any key. Do not call 911 for further information unless you need immediate aid from the Police or Fire department.


I have a cordless phone, and it does not work when the power goes out. How will the system be able to contact me?
Make sure you have at least one working corded telephone - and be sure to turn the ringer on. The CodeRED sign-up form allows you to indicate both a primary and alternate phone number. Cell phone and/or work phone numbers can be entered as alternate phone numbers. Both primary and alternate phone numbers will be contacted when a notification is sent.


Will the CodeRED system leave a message on an answering machine?
Yes, the CodeRED system will leave a message on a machine or on voicemail. The CodeRED system will leave the entire message in one pass. Some answering phone features may interrupt the message from connecting. If the system only receives a ring-back music tone, instead of a dial tone, the system may not recognize the call as being answered and will hang up and attempt the call again. If your phone has a musical ring-back tone, you may call the cell phone provider and request that calls received from CodeRED, 866-419-5000, bypass the ring-tone.


What happens if the line is busy?
If the line is busy, CodeRED will try two more times to connect.


What circumstances might prevent a message from being delivered to me?

  • If your contact information has changed and you have not registered your new information.
  • If you have only cordless phones in your residence, the power is out and you did not register an alternate phone number.
  • If your line is busy for an extended time and your calls do not forward to voicemail or an answering machine.
  • If you have a privacy manager on your main phone and you did not register an alternate phone number.
 

Contact Information:

Tukwila City Hall
6200 Southcenter Blvd.
Tukwila, WA 98188-2544

Phone: 206 433-1800
Fax: 206 433-1833
Hours: 8:30 a.m.-5:00 p.m.
Monday-Friday

Email City Hall